SUMMARY
Self-motivated and highly reliable individual with experience in a fast-paced work environment. Eager to contribute and grow with an organization that is committed to their customers.
SKILLS
• Critical Thinking and Complex Problem Solving • Verbal and Written Communication
• Delivery Logistics Application Management
• Personnel Management• Cost Analysis• Recruiting, Interviewing, Onboarding and Training • Data Analytic Tools, Methods and Interpretation • Process Planning and Monitoring• Improvement Recommendations• Interdepartmental Collaboration• Maintaining Relationships• Issue Resolution• Warehouse Safety• Time Management• Service Improvement Analysis
EDUCATION
Bachelor of Science, Exercise and Sports Science, Graduated May 2020
The University of Alabama - Tuscaloosa, AL
• Completed coursework in Biology, Anatomy, Psychology, Kinesiology, Biomechanics, Advanced Exercise Physiology, Motor Development, Coaching, Athletic Training, and Nutrition
• Member Sigma Phi Epsilon
• Engaged in monthly philanthropic events such as Big
Brothers and Sisters, running food drives, volunteering for charity event set up/take down, and community cleanup
• Participated in intramural softball, basketball, soccer, volleyball
EXPERIENCE
Delivery Manager, 09/2020 - Current Lone Star Overnight LP - Dallas, TX
• Recruit, interview, and onboard team members.
• Supervise and manage the daily activities of 60 team
members.
• Maintain active communication and positive working
relationships with team members and master
contractors on objectives, goals and forecasts.
• Coach team members on accountability for risk
management and addressing performance issues.
• Provide best in class customer services to plan and implement efficient resource allocation for timely
resolution.
• Maintain quality control and troubleshooting to resolve
concerns quickly to maintain schedules and objectives.
• Research on time service failures and communicate
metrics information to directors and master contractors.
• Created a daily/weekly/monthly service tracking system
for master contractors.
• Assist IT with data discrepancies between delivery app
and operating system.
• ...
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